Exchanges and Returns
Anna Sophia Returns and Exchange Policy
Exchange Policy
Customer satisfaction is very important to Anna Sophia.
Anna Sophia's exchange policy estimates a period of 30 calendar days after receiving the product to request an exchange for another product of equal value.
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The product must be in perfect selling condition, without damage or traces of use, with its original labels and packaging, must include the receipt and / or invoice and the original warranty booklet. Without this, you can not make the change.
Shipping costs and applicable taxes in cases of exchange are to be paid by the customer, both for the return of the product and for the shipment of the product in exchange.
We recommend that you ship via a parcel service with insured shipping and a tracking number. We cannot be responsible for lost packages.
Please allow 5-7 business days for your product exchange to be processed.
Return Policy
Anna Sophia's return policy estimates a period of 30 calendar days after receipt of the product to request a refund.
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In the case of returns, once we have received and approved the product(s) after inspection, we will proceed with our refund process through the payment method used by the user in their purchase. The product must be in perfect selling condition, without damage or traces of use, with its original labels and packaging, and must include a receipt and / or invoice and the original warranty booklet; without this, you can not make the return.
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Please note that we can only refund the original purchase price of the product. Shipping charges are not refundable.
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Shipping costs and applicable taxes in the case of returns are the responsibility of the customer.
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We recommend that you ship via a parcel service with insured shipping and a tracking number. We cannot be responsible for lost packages.
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Please allow 5-7 business days for the refund to be processed.
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For returns and exchanges, please contact us at: