Question 1

How can I create a customer account?

Accepted Answer

On any page of our site and on the top right-hand side, the word "Log in" appears, click on this, then, where it says "New to this site? Register" click on the word "Register" to access the sign-up form.

Enter your email and a password you can remember and click on the "Submit" button.

You will have created your account.

Question 2

From which country do you ship your products?

Accepted Answer

All customer orders are shipped from Mexico.

Question 3

I forgot my password, what should I do?

Accepted Answer

To reset your password, click on the "Log in" button at the top right of any page of our website, click on the "Log in" form where it says "Forgot your password?", and enter the email address you used to register your account on the password reset page.
 
You will receive an email with instructions on how to reset your password.

Question 4

Will items listed as out of stock on your site be restocked?

Accepted Answer

If an item is out of stock, we will try to restock it as quickly as possible.

The item will be removed from our website if the product has been discontinued.

Question 5

How can I contact Anna Sophia for inquiries or recommendations?

Accepted Answer

Your questions, opinions and suggestions are very important to us.
   
Please send your comments and questions to info@annaso.shop.

Question 6

How can I subscribe to the newsletter?

Accepted Answer

You can subscribe to our newsletter by entering your email address in the "Anna Sophia Newsletter" form, located at the bottom of the pages of our website.

You will receive information about new products, special sales, discounts and much more.

Question 7

How do I care for and maintain Anna Sophia jewelry?

Accepted Answer

A silver cleaning cloth can be used to polish or shine the surfaces of silver objects.

The cloth is used to scrub the item until it is clean.

The cleaning cloth should only be used on silver if the jewelry also contains other materials such as pearls, stones, natural materials or other elements.

Other parts of the piece that are made of other materials such as pearls and stones can be cleaned with a slightly damp cloth.

On jewelry or jewelry areas with a matte texture, the cleaning cloth should not be used.

Silver or gold-plated items should not be cleaned with the silver cleaning cloth.

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